Incidentally, I was surprised to hear that the old copper line will not be disconnected and will continue to be used for phone calls, in parallel with the fibre line for data. A bit disappointed about that as I’d been hoping I could start to use a VOIP phone with better sound quality over a fibre line.

Connect to your router using an Ethernet (wired) connection and switch off the Wi-Fi on your computer. If the speed test results are okay when you're using the cable, it could be the Wi-Fi that's causing the issuesconnect up to three devices – a set-top box, PC, laptop or smartphone. They won’t connect games consoles, Wi-Fi extenders or mesh network devices, dongles or any other devices which are specific to a communications provider. And they must have been connected to the customers’ network previously.

As examples of smaller units with a just a single gig port, the Huawei EG8010 is only 83mm x 69mm x 28mm and draws only 2.5w with the Nokia 7368 ISAM ONT G-010G-Q being 89 mm x 82 mm x 27 but states >4wOn 17 October 2019 , I registered my fibre interest with BT-Openreach and they said, we'll keep you informed on progress in your area, as we include more locations into our plans on a regular basis. But I have noBT-Openreach updates.